What type of questions can I ask?
You can ask anything, but we are here to help you with questions related to your company's Human Resources issues. Questions about pay, benefits, employee safety, compliance, hiring, firing, investigations, drug testing, orientations, policies, etc. Think of us as your on-call HR experts. Some sample questions could include:

• What is the minimum wage requirement in my state?
• I have an interview tomorrow and the applicant is deaf. What should I do?
• What are some basic questions I can ask an applicant?
• What are the types of questions I should ask when checking references?
• Can my company ask for various background checks in my state?
• An employee wants to take leave under FMLA. How many weeks can he take?
• What are the components of a good discipline policy and procedure?
• I need information on wage and hour laws for my state and information on the Federal Fair Labor Standards Act. Can you help me?
• The auditor just called. They are looking for an OSHA log. What's that?
• We fired someone today. When do I have to give him his final paycheck?

What about EEOC, FMLA, AAP, ERISA, FLSA, OSHA, WARN, COBRA and UI?
Yes, as ridiculous as these sound, we can help you with all of these issues.

Can you provide me with legal advice?
No. We are not lawyers (our lawyers told us to say this).  We are Human Resources folks and can provide practical, real life advice on how to handle employee and work place issues. Besides, we are much less expensive than lawyers. If we think you may need a lawyer, we will let you know and provide assistance in finding one in your area. It will always be your decision to seek legal advice.  

Who do I talk to when I call?
You will speak to one of our incredibly helpful and knowledgeable Help Desk team members. Our Help Desk is staffed by certified HR professionals, accredited by the Society for Human Resources Management. In addition, each professional has developed a subject matter expertise, increasing the depth of our knowledge in key HR areas. Further, an internal compliance team supports this group by supplementing our managers’ training, developing internal policies, and updating our HR resources. Each call is assigned a case number by our Customer Relationship Management software that allows any one of our experts to instantly have the relevant information about your prior calls.

I only call my lawyer about 3 times a year.  Why should I use your service?
It is not uncommon for HR issues that are threatening the business to be brought to your legal counsel. They have usually escalated to the point where the expense of a lawyer is justified. On the other hand, think of all the HR issues you have resolved without professional advice. It is very common for managers to ask other managers for guidance when dealing with HR issues. Unfortunately, HR laws are always being revised and someone outside the HR profession may not be abreast of the latest changes. It is the wrong advice that usually escalates a situation to the point that legal counsel is required. myHRHelpdesk should be your first call to resolve issues quickly before lawyers need to get involved.

It is also common for managers to use the Web to try to find answers to their HR questions.  For example, a simple query of "FMLA" on popular Web search engines returns 107,000 results!  Sorting through and deciphering the material takes time away from your core business and then you must decide if the advice is applicable to your company's situation.  Don't run the risk of making a wrong decision.  Your time is valuable and better spent running your business, not surfing the Web.

One simple call to myHRHelpdesk will get you immediate advice from a certified HR professional who knows how to ask all the right questions to provide you the best possible answer. So, take all your personal time researching answers and time spent with lawyers and you will find myHRHelpdesk is bargain-priced. 

Why does a small business need this type of service?
A majority of the federal and state laws apply equally to small and large businesses. A judge will not give leniency for ignorance of the law. It is important that you seek advice for your HR issues from certified HR professionals who have the resources to answer questions regarding compliance with all your federal, state, and local laws.  

What happens during a normal Help Desk call?
We talk with you to understand the issues and use pointed questions to probe for all the necessary facts. Often the caller reads us their relevant policy from an Employee Handbook or will fax/email us material. All of the background material is used to identify if the issue can be resolved without further research. If the issue requires research, the caller has the option of remaining on the line or having us call them back. All callers will be provided a Case number for each call, useful in helping us quickly identify past notes on an open Case. At the conclusion of an incident, we will usually follow-up by email to provide the customer with written information regarding their case notes.

Can I email questions instead of calling?
It is our goal to provide fast and accurate answers to your HR issues. Therefore, we have found that initial contact regarding a new HR issue through email lacks the detail we need to research and answer questions. We will usually call the customer after their initial email to make sure we have gathered all the relevant facts and related company policies before providing a solution.  

Can all my employees in my company call you?
Our service is designed for the management of a company who is responsible for dealing with the HR issues.

Can I just pay on a per-call basis?
Your managers better utilize the help desk if there is no concern about incurring per-call or per-minute fees.  Hourly or per-call fees, such as those charged by attorneys, create a barrier and managers become hesitant to call.  Our service provides unlimited calls to answer your HR issues. We understand your time is valuable and want you to call our experts instead of spending countless hours searching the web for a generic answer. We want our customers to use the service without concern of additional fees. 

What if I am not happy with the service?
We strive to provide the best service available. Your first step is to send an email to president@myHRHelpdesk.com and describe why you are dissatisfied and what we can do to resolve the situation. It is not enough for us to just offer a refund – we need to make sure we do what it takes to make you happy and to improve our service.